The ORFELD V20 Cordless Vacuum Cleaner, 22000Pa Cordless Vacuum 35Mins Long Runtime, Lightweight & Ultra-Quiet Stick Vacuum for Hardwood Floor Carpet Car CleaningOne of the Reasons I bought an ORFELD Cordless Vacuum is for the SUPERB CUSTOMER SERVICE I have received on my previous vacuum. I give them ⭐⭐⭐⭐⭐ FIVE STARS.As soon as I receive my New ORFELD V20M I had the battery fully charged, I took approximately 1 ½ hours for the initial charge, which is normal. The assembly is very easy, they provide you with a good manual.The ORFELD V20 cordless vacuum cleaner is suitable for hard floor, tile floor, wooden floor, carpet, it comes with TWO different Brushes (Hairbrush and Soft Roller brush), so first I did my carpeted office.The powerful suction power (22000 Pa) instantly sucked up the carpet dust, saving cleaning time. The brush went in very narrow and low cabinet that I have. It worked well for around 40 minutes and pickup lots of carpet dust. One thing I found very useful is that the variable stick length. Therefore, I give ⭐⭐⭐⭐⭐ FIVE STARS for the DESIGN.The next thing I did was to the empty and clean the dustbin, which is very easy to do, just move the clamp down. Dump it in a plastic bag and won't dirty your hands. I used an old toothbrush to remove the dust from the filter, which make the task easier. Excellent filter with a Strainer Screen, which makes them last longer, besides of being washable. ⭐⭐⭐⭐⭐ FIVE STARS for the filters.The powerful cyclone and 5 stages HEPA filtration system capture 99.99% of fine dust, I did not see any dust coming out of the vacuum, yet it was very quiet. ⭐⭐⭐⭐⭐ FIVE STARS for the very low noise.Once, I re-charge it, I vacuumed the venetian blinds. I found the ORFELD V20, to be very Light, to carry from one room to the next and vacuum the blinds. Less than 3.3lbs is good for women and elder people to move around. The wall mount is very convenient and makes it easily to be stored and charged without taking up much space. I give another ⭐⭐⭐⭐⭐ FIVE STARS for the Wall Mount.It comes with 3 years technical support, 24/7 customer service. I found ORFELD to be an EXCELLENT CUSTOMER SERVICE COMPANY.OVERALL, I give the ORFELD V20 the ⭐⭐⭐⭐⭐ FIVE STARS.HAPPY CUSTOMER.